How to Avoid Citrix XenDesktop Common Issues CompletelyĬitrix isn’t the only solution for delivering virtual applications and desktops. For a simple launching problem, you’ll need to check your firewall, your NetScaler, licensing issues, XML errors, a corrupt local host cache, a corrupt datastore, and more. That’s because Citrix environments are so complex. But what really makes Citrix environments exceptionally burdensome is the amount of time and effort IT admins must put in to troubleshoot a single issue. Citrix XenDesktop: Where the Real Problem LiesĪll systems have their own set of issues. As a workaround, you need to stop the “CpsSvc.exe” process restarting or stopping the Citrix Print Manager Service. This problem arises when the Citrix Print Manager Service stops or restarts, leaving the “CpSvc.exe” process in an unresponsive state. This issue is common on Windows 8, 10, and Windows Server 2012. A case in point is printers deployed under universal printing not appearing in the Devices and Printers section of the Control panel.
Citrix receiver not launching desktop software#
This is because the software uses a complex virtualization technology that leads to numerous conflicts with the underlying OS.
Citrix Printing IssuesĬitrix XenDesktop has a long list of printing issues. This can be due to several different problems: an outdated Receiver, an exhausted license, a NetScaler Gateway license type mismatch, an unlinked certificate on NetScaler, an unspecified Secure Ticket Authority ( and many others. However, once that user clicks on an icon, the desktop doesn’t launch. Sometimes a user can authenticate with Citrix Receiver and is even presented with desktop icons. You’ll also need to check some things on LDAP and XenDesktop. On NetScaler, you’ll want to check the Profile Settings, the NetScaler Trace, and the digital certificates used between StoreFront and NetScaler. When that happens, you need to check several places. This is the part when application and desktop icons are supposed to populate Citrix Receiver on a user’s workstation. Desktop Icons Not Appearing on Citrix ReceiverĪnother common issue in Citrix XenDesktop environments happens in the enumeration stage. Problems can happen in the brokering, virtual machine (VM) start, HDX connection, authentication, group policy, log-on script, or profile load phases. They stem from a number of possible issues during the various phases in the XenDesktop log-on process. Citrix XenDesktop Common Issues with Log-onĪrguably the most notorious of all issues in XenDesktop environments, log-on problems can range from slow log-on to complete login failures. Citrix XenDesktop (now known as Citrix Virtual Apps and Desktops) can have a number of different issues that severely impact end-user productivity, so it’s important to know what these issues are and how to avoid them.
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